Refund Policy

Transparent and just refund terms for your assurance

Overview

At GlobalCommunityNews, we recognize that situations may evolve, and we are committed to enforcing equitable and lucid refund policies. This document delineates the circumstances suitable for refunds to be granted for yacht charter services.

We urge you to examine this policy meticulously before reserving a booking. By finalizing a charter with GlobalCommunityNews, you concede to and accept these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund less transaction fees

Processing Time: 5-7 business days

Processing Fee: €50 for card transactions

Conditions: Request must be made formally via email or contact number

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Processing Time: 7-10 business days

Processing Fee: €25 subtracted from the refund

Conditions: A valid justification is needed; admin charges apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund will be provided

Exception: Emergency situations might be taken into account

Alternative: At the discretion of management, a credit for chartering may be proposed

Conditions: Proof is necessary for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Safety stands as our foremost concern. In the event that the charter's captain, who is certified, deems the weather unsafe for sailing, we provide adaptable solutions:

  • Full Refund: A total refund if rearrangement isn’t feasible
  • Reschedule: Adjust the booking to an upcoming date at no additional charge
  • Charter Credit: Issue a credit that is valid for one year from the initial charter date

Weather Assessment Process

A complete weather evaluation entails:

  • Assessment of wind streams and paths
  • Evaluation of sea conditions and wave metrics
  • Visibility checks and precipitation prognoses
  • Advisories and alerts from the Coast Guard
  • Proficient captain's security judgment

Decision Timeline: Determinations concerning weather cancellations are formulated no more than 4 hours prior to the intended departure.

Medical Emergency Refunds

Emergency Circumstances

We acknowledge that emergencies of a medical nature can arise unexpectedly. The subsequent scenarios may be suitable for exceptional consideration:

  • Unforeseen sickness or harm mandating hospital admission
  • Passing of a close relative
  • Enlistment draft or urgent summons for military service
  • Legal summons for jury duty or a court appearance
  • Natural calamities impeding travel

Documentation Requirements

For emergencies, the following evidence is required to facilitate a refund:

  • Health certificate or hospital reports
  • Obituary certification (if relevant)
  • Formal military directives
  • Summons to appear in court or for jury assignment
  • Announcements for emergency or travel cautions

Processing: On submission of the correct documents, emergency refunds are addressed within 3-5 business days.

Operational Cancellations

Mechanical Issues

Should there be mechanical dilemmas with the booked vessel that can’t be resolved:

  • Alternative Vessel: We will aim to supply a comparable substitute
  • Full Refund: Granted when no appropriate alternative is accessible
  • Partial Refund: Given if the substitute vessel has a different rate
  • Compensation: Supplementary recompense may be considered for the inconvenience caused

Crew Unavailability

In exceptional instances where certified crew is not accessible:

  • Efforts will be made to arrange alternative personnel if feasible
  • Entire refund if the charter cannot proceed
  • Opportunity to reschedule without extra costs

Refund Processing

Payment Method

Refunds are returned utilizing the initial method of payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

€50 charge for cancellations setup more than 72 hours beforehand

Bank Transfer Processing

€25 charge for all reimbursements via bank transfer

International Processing

Auxiliary fees might be incurred for cross-border transactions

Charter Credits

When Credits Are Offered

Credits for future charters may be given as an alternative to monetary refunds under particular situations:

  • Late cancellations (within 24 hours of scheduled time)
  • Cancellations due to weather-related issues
  • Voluntary changes initiated by the customer
  • Service disruptions

Credit Terms

  • Validity: One year from the date of issuance
  • Transferability: Credits are not assignable to other individuals
  • Value: Equal to the full cost of the charter, excluding transaction fees
  • Usage: Applicable towards any available future charters
  • Expiration: Credits must be used within 12 months with no extensions

Partial Service Refunds

Service Interruptions

For interruptions or reduced charter duration due to issues within our control:

  • Proportionate reimbursement based on the portion of time not utilized
  • Future charter credit equivalent in value
  • Added complimentary offerings or upgrades

Guest-Related Interruptions

For charters cut short because of the actions or security concerns related to guests:

  • No returns for the segment not used
  • Complete payment is still due
  • Extra fees could be imposed

Dispute Resolution

Should you take issue with a decision regarding your refund, the following steps are available:

  • Submit a reconsideration with our management
  • Present further evidence or documents
  • Contact consumer protection organizations for assistance
  • Engage in legal courses as per the relevant laws

How to Request a Refund

Step 1: Contact Us

Initiate your refund request through:

Step 2: Provide Information

Supply the following details in your application:

  • Confirmation identifier for your booking
  • Date and time of the charter
  • Grounds for the annulment
  • Any pertaining documentation (if needed)
  • Your chosen method for the refund

Step 3: Review and Processing

We will recognize your application within a day, compare it against our policy, decide in two days, and process sanctioned refunds within the specified periods.

Important Notes

  • All appeals for refunds should be documented
  • Refunds are executed in € separately from the payment's currency
  • We fervently advise protecting your trip with insurance
  • Notice of policy alterations will be made 30 days in advance
  • Refunds are subjected to the applicable levy and guidelines

Contact Information

For inquiries regarding refunds or to proceed with a refund application:

Refunds Department
GlobalCommunityNews Marine Services Ltd.
Port de Monaco
Monaco 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2026

This refund policy is constructed to be equitable and clear-cut. It is our hope that you carefully go through these terms before scheduling a booking and consult us for any questions you might have.